Data Deletion

For Client Companies (Account Holders)

Client companies may access, correct, and delete their data — including messages, contacts, and call logs — directly through their account dashboard at app.wheeko.com.

You may cancel your subscription at any time from your dashboard. Cancellation takes effect at the end of the current billing period.

For End-Customers (WhatsApp Contacts)

End-customer data is managed by the client company you are messaging with. If you are a WhatsApp contact who wishes to have your data deleted, please contact the business you communicated with directly, or reach out to us and we will assist in coordinating the request.

What Happens When an Account is Cancelled

If your account is cancelled, your data is retained for a 30-day grace period, after which the data belonging to both the client and their end-customers is permanently deleted from our live database.

Our infrastructure provider also performs routine daily security backups, which are automatically overwritten on a rolling 7-day cycle. Copies of deleted data may remain in these backups for up to 7 additional days before being automatically purged. These backups exist solely for disaster-recovery purposes and are not used for routine access.

What Gets Deleted

• Your account profile, settings, and login credentials
• All messages, media, documents, audio, and video
• Contact records and conversation history
• Call logs and metadata
• Team/agent accounts and audit logs
• Billing and subscription records

How to Request Data Deletion

If you would like to request immediate deletion of your data without waiting for the 30-day grace period, or if you have any questions about data handling, please contact us:

Timeline

Manual data deletion requests are processed within 30 days. You will receive a confirmation email once your data has been permanently removed from our systems.

Encryption Note

All message content stored in our database is encrypted-at-rest using AES-256 encryption with a unique key and initialization vector (IV) per message. Even before deletion, your data is protected and cannot be accessed by unauthorized parties. Upon deletion, both the encrypted data and associated keys are permanently removed.