Question 1

What is Wheeko?

Accepted Answer

Wheeko is a WhatsApp Business CRM platform built for teams. It provides a unified inbox, AI auto-reply, voice calling, broadcast campaigns, sales pipeline, and multi-agent collaboration — all through WhatsApp.

Question 2

How does Wheeko's AI auto-reply work?

Accepted Answer

Wheeko's AI agent automatically responds to customer messages 24/7 using customizable instructions. It handles FAQs, greets new contacts, and seamlessly hands off to your team when a human touch is needed.

Question 3

Is Wheeko safe to use? Will my WhatsApp number get banned?

Accepted Answer

Wheeko follows Meta's official WhatsApp Business Platform guidelines. All messages are encrypted at rest using AES-256 encryption. Your account status depends on how you use messaging (consent, content, frequency).

Question 4

How much does Wheeko cost?

Accepted Answer

Wheeko offers a free Starter plan (up to 3 agents, 500 conversations/month), a Professional plan at $49/month (unlimited conversations, AI, campaigns), and custom Enterprise pricing for large teams.

Question 5

Can I make voice calls through Wheeko?

Accepted Answer

Yes, Wheeko supports both internet-based WhatsApp calling and SIM-based calling through Twilio. You can make and receive calls directly from the platform with full call logs and multi-agent call claiming.

Question 6

Where is Wheeko's data stored?

Accepted Answer

Wheeko's servers are located in the EU (Germany). All message content is encrypted at rest using AES-256 with unique encryption keys per message. Data is protected by strict access controls.

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